Samsung launches the Choose-up & Drop service for smartphones and tablets; Now restore your cellular gadgets with out leaving the home – Samsung newsroom worldwide
One step to make sure the security and comfort of shoppers; service launched in 46 cities throughout the nation
Samsung, India’s most trusted smartphone and shopper electronics model, right now expanded its contactless service choices within the nation with a brand new pick-up and drop-off service for cellular gadgets. Customers who go to Samsung service facilities also can go for drop-only service to have their cellular gadgets delivered to their properties after restore. This can make sure that shoppers of Samsung smartphones and tablets would not have to step exterior the security and luxury of their properties to have their gadgets serviced.
Cell machine pick-up and drop-off service has been launched in 46 cities – Delhi, Gurgaon, Mumbai, Kolkata, Chennai, Pune, Bangalore, Ahmedabad, Ghaziabad, Faridabad, Noida, Chandigarh, Ludhiana, Jalandhar, Jaipur, Udaipur , Jodhpur, Agra, Lucknow, Varansi, Dehradun, Guwahati, Bhubaneswar, Patna, Durgapur, Ranchi, Thane, Aurangabad, Kolhapur, Nagpur, Surat, Vadodara, Bhopal, Indore, Raipur, Rajkot, Jabalpur, Coimbatore, Madurai, Hubli, , Hyderabad, Vijayawada and Vishakapatnam – for non-containment zones falling inside municipal boundaries and respecting curfew guidelines.
Clients can join the service of their Galaxy A, Galaxy M, Galaxy S, Galaxy F, Galaxy Notice and Galaxy Fold sequence smartphones and tablets. Workers concerned in choosing up and dropping off gadgets at shoppers’ properties will comply with all security protocols.
The pick-up and drop-off and drop-off service just for repairing cellular gadgets can be utilized for a nominal comfort charge of INR 199 and INR 99, respectively. Customers will pay for the service by a number of digital fee choices.
“At Samsung, the well-being of shoppers is a high precedence and we’re dedicated to taking no matter steps are mandatory to supply them and their households with comfort. The brand new pickup and drop-off and drop-only service will permit shoppers to have their cellular gadgets repaired with out leaving their properties, particularly within the present scenario. We’re satisfied that our huge community of companies and our many Contactless service choices will assist deepen our reference to shoppers whereas offering better comfort. We hope shoppers will use the pickup and drop-off service whereas they keep house and secure ”. mentionned Sunil Cutinha, Vice President, Buyer Service, Samsung India.
Samsung presents a number of contactless service choices to its shoppers, serving to them resolve their issues with out leaving their properties. Customers can go for WhatsApp, distant help, dwell chat, tech help through name middle or DIY entry movies on the Samsung web site and on YouTube.
Contactless service presents
- WhatsApp Assist: Customers can ship a easy message to Samsung’s WhatsApp help quantity 1800-5-SAMSUNG (1800-5-7267864) to register for the service. On WhatsApp, they’ll request technical help, get data on service middle places, the standing of a restore, new presents and in addition request an illustration and set up of the Samsung merchandise they got here from. purchase. This service is offered 24/7.
- Distant Assist: Samsung name middle brokers can work remotely on a shopper’s Galaxy smartphone or sensible TV through the web and diagnose the problem on-line to supply prompt decision.
- Dwell Chat: Customers can contact Samsung immediately on its web site www.samsung.com/in/help during which educated brokers and a synthetic intelligence (AI) -based chat bot present prompt and correct data for all requests 24 × 7, with none ready time.
- Technical help through the decision middle: Professional name middle executives present on-call technical help. Customers comply with the technical recommendation given to them to unravel the issues.
- Video recommendations on Samsung web site and YouTube: Customers can discover useful product care suggestions and DIY movies on Samsung’s web site and YouTube that present options to frequent issues.
- Samsung Members app: “Samsung Members” has over ten million customers and supplies shoppers with the flexibility to dwell chat, place service requests, monitor restore progress, distant help and cellphone diagnostics. Customers also can work together with different Samsung followers within the ‘group’ part for self-help and understanding of product options.